Damaged Package Claims

Steps to file claims and get compensation for damaged shipments

Overview

When packages arrive damaged, carriers typically provide compensation through their claims process. Acting quickly is important for successful claims.

Immediate Actions Required

Document Everything

Take photos of package, contents, and damage immediately

Keep All Materials

Save packaging, contents, and shipping labels

Report Quickly

File claim within carrier's time limit (usually 7-14 days)

Claims Process Steps

Step 1: Contact Carrier
Within 24 hours

Call or visit carrier's website to initiate damage claim

Step 2: Provide Documentation
Complete forms

Submit photos, receipts, and damage claim forms

Step 3: Inspection
Carrier review

Carrier may inspect package or request additional information

Step 4: Resolution
Compensation

Receive refund, replacement, or repair compensation

Required Documentation
  • Photos of damaged package and contents
  • Original purchase receipt or invoice
  • Shipping receipt and tracking number
  • Completed carrier damage claim form

Carrier Claims Contacts

Major Carriers
  • DHL: Visit dhl.com/claims
  • DPD: Contact local DPD office
  • Omniva: Visit omniva.lv/claims
Time Limits
  • Most carriers: 7-14 days
  • International: Up to 21 days
  • High value: May require immediate reporting
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