Cainiao tracking not updating for AliExpress order - what to do?

Short answer If your Cainiao tracking for an AliExpress order is not updating, it may be due to various reasons such as delays in processing, customs issues, or the carrier not scanning the package. It is essential to check the status regularly and follow the steps outlined below to resolve the issue. What to check Verify the tracking number for accuracy. Check the estimated delivery date provided by AliExpress. Look for any notifications from the seller regarding shipping delays. Confirm whether the package has passed through customs, especially if it is an international shipment. Ensure that the shipping method selected includes tracking capabilities. What to do next Log in to your AliExpress account and navigate to "My Orders." Locate the order in question and click on the tracking link provided. Check the Cainiao tracking page for the latest updates. If there are no updates for an extended period (usually more than 7 days), contact the seller through the AliExpress messaging system. Ask the seller for clarification on the shipping status and whether they can provide additional tracking information. If the seller is unresponsive or unable to provide satisfactory information, contact the carrier directly using the tracking number. Consider opening a dispute on AliExpress if the package does not arrive within the estimated delivery time and you have not received a satisfactory response. Common pitfalls Assuming the package is lost without checking the tracking status thoroughly. Not allowing enough time for international shipping, especially during peak seasons. Failing to check for customs fees or VAT that may delay the package. Overlooking notifications from the seller regarding shipping updates. Pro tip Keep all communication with the seller documented and be proactive in checking your tracking status regularly to avoid unnecessary delays in resolving issues.