Received fake/counterfeit branded product from AliExpress - refund process?

AliExpress Issues: Refund Process for Fake/Counterfeit Products Short answer If you received a fake or counterfeit branded product from AliExpress, you can initiate a refund through the platform's buyer protection program. Ensure you gather all necessary evidence to support your claim and follow the outlined steps for a smooth refund process. What to check Confirm that the product is indeed counterfeit by comparing it with genuine items. Check the product description and images on the AliExpress listing to see if they match what you received. Review the seller's ratings and feedback for any previous complaints regarding counterfeit items. Ensure that you are within the return window specified by AliExpress (usually 15-30 days from delivery). Keep all packaging and documentation, including shipping labels and invoices, as they may be required for the return process. What to do next Log into your AliExpress account and navigate to "My Orders." Find the order for the counterfeit product and click on "Open Dispute." Select the reason for the dispute as "Received a counterfeit item." Upload clear photos of the product, including any tags or labels that indicate it is fake. Provide a detailed explanation of why you believe the product is counterfeit. Submit the dispute and wait for the seller's response. They may offer a partial refund or request the item back. If the seller does not respond or refuses to cooperate, escalate the dispute to AliExpress customer service. Follow any additional instructions provided by AliExpress to complete the refund process. Common pitfalls Not providing sufficient evidence to support your claim, which may lead to a denial of your refund request. Missing the return window, which can result in losing the opportunity for a refund. Failing to communicate clearly with the seller, which can complicate the resolution process. Ignoring the potential customs fees or VAT implications if you need to return the item internationally. Assuming that AliExpress will automatically issue a refund without following the proper dispute process. Pro tip Keep a record of all communications with the seller and AliExpress support, as this can be helpful if you need to escalate the dispute.