AliExpress package returned by customs - who pays and how to get refund?

Short answer If your AliExpress package has been returned by customs, the responsibility for payment typically falls on the buyer, especially if customs duties or VAT were not paid. To get a refund, you should contact the seller and follow the necessary steps to initiate the return process. What to check Verify the tracking status of your package to confirm it was returned by customs. Check if you received any notifications from customs regarding unpaid duties or VAT. Review AliExpress’s policies on returns and refunds for customs-related issues. Look into the specific customs regulations of your country regarding imports and duties. Ensure that you have all relevant order details, including order number and tracking information. What to do next Contact the seller on AliExpress through the order page to inform them about the return. Provide the seller with the tracking information and any notifications received from customs. Request a refund for the returned package, specifying that it was returned due to customs issues. Follow the seller's instructions for initiating the refund process, which may include filling out forms or providing additional documentation. Monitor the status of your refund request through AliExpress’s order management system. If you do not receive a satisfactory response, consider opening a dispute on AliExpress to escalate the issue. Common pitfalls Assuming that customs fees are the seller's responsibility without checking local regulations. Not keeping records of communications with the seller or customs notifications. Delaying in contacting the seller or opening a dispute, which may affect your refund eligibility. Overlooking the specific return policies of the seller, which may vary. Failing to check if the item is eligible for return under AliExpress’s buyer protection program. Pro tip Always double-check the customs regulations and potential fees for your country before placing an order, as this can help prevent issues with customs and ensure a smoother delivery process.