AliExpress dispute rejected despite clear evidence - what can I do?

Short answer If your AliExpress dispute has been rejected despite clear evidence, you still have options to pursue your claim. It’s essential to gather all relevant documentation and follow the proper steps to escalate your issue effectively. What to check Review the dispute details: Ensure that you understand the reasons for rejection. Gather evidence: Collect all relevant documentation, including photos, messages with the seller, and tracking information. Check AliExpress policies: Familiarize yourself with AliExpress's dispute resolution policies and timelines. Understand your rights: Know your consumer rights within the EU, including protections under VAT/IOSS regulations. What to do next Contact the seller: Reach out to the seller directly through the AliExpress messaging system to discuss the dispute and present your evidence. Request a re-evaluation: Politely ask the seller if they can reconsider the dispute based on the evidence you provided. Open a new dispute: If the seller is unresponsive or unwilling to cooperate, consider opening a new dispute with AliExpress, ensuring you include all relevant evidence. Escalate the dispute: If the new dispute is also rejected, escalate the issue to AliExpress customer service for further review. Contact your payment provider: If you used a credit card or another payment method, consider contacting them to dispute the charge based on the unresolved issue. Seek consumer protection assistance: If all else fails, contact a local consumer protection agency in your country for guidance on further steps. Common pitfalls Not providing sufficient evidence: Ensure that all your evidence is clear and well-documented. Missing deadlines: Be aware of the time limits for disputes and escalations on AliExpress. Ignoring communication from the seller: Always respond promptly to any messages from the seller or AliExpress regarding your dispute. Assuming the issue is resolved: Follow up on your dispute status regularly until a resolution is reached. Pro tip Keep a detailed record of all communications and transactions related to your order, as this can significantly strengthen your case in any dispute resolution process.