Product completely different from listing photos - best dispute strategy?

Short answer If you receive a product that is completely different from the listing photos on AliExpress, the best strategy for a dispute is to gather evidence and follow the platform's dispute process. Be clear and concise in your communication, and ensure you adhere to the timelines set by AliExpress for dispute resolution. What to check Compare the received product with the listing photos and description. Take clear photos of the product you received, highlighting discrepancies. Review the seller's return and refund policy on their store page. Check the order details, including the item number and shipping information. Ensure that you are within the dispute period set by AliExpress. What to do next Log in to your AliExpress account and navigate to "My Orders." Find the order related to the product that is different from the listing. Click on "Open Dispute" next to the order. Select the reason for the dispute, such as "Item Not as Described." Upload the evidence you collected, including photos and any relevant communication with the seller. Provide a clear explanation of the issue in the comments section. Submit the dispute and wait for the seller's response. If the seller does not respond or you cannot reach an agreement, escalate the dispute to AliExpress customer service. Common pitfalls Not taking clear photos of the received product, which can weaken your case. Missing the dispute deadline, which can result in losing your chance for a refund. Failing to read the seller’s return policy, leading to misunderstandings about your rights. Providing insufficient evidence or unclear explanations in the dispute submission. Not keeping communication professional and polite, which can affect resolution outcomes. Pro tip Always keep records of your communication with the seller and any shipping documents, as these can be crucial in resolving disputes effectively.