German customs rules and ATLAS system - why packages get held?

Short answer Packages sent to Germany may be held by customs for various reasons, primarily related to the ATLAS system, which is used for customs clearance. Common causes include incomplete documentation, unpaid VAT, or restricted items. Understanding these factors can help expedite the release of your package. What to check Ensure that all required customs documentation is complete and accurate. Verify if VAT has been paid, especially if the package value exceeds the VAT threshold. Check if the items in your package are allowed for import into Germany. Confirm that the correct IOSS (Import One-Stop Shop) number is provided, if applicable. Review any notifications from the carrier regarding customs issues. What to do next Contact the seller to confirm that all necessary documentation was provided at the time of shipment. Reach out to the carrier for updates on the status of your package and any specific customs issues. If VAT is due, ensure payment is made promptly to avoid further delays. Gather any additional documentation required by customs, such as invoices or proof of payment. Submit the required documents to customs through the carrier or directly if instructed. Monitor the status of your package regularly until it is released from customs. Common pitfalls Incomplete or incorrect customs declarations can lead to delays. Failure to pay VAT or customs duties can result in packages being held until payment is made. Shipping restricted or prohibited items can cause immediate confiscation or delays. Not providing the correct IOSS number can complicate the customs process for packages under the IOSS scheme. Pro tip Always keep track of your package's tracking number and maintain communication with both the seller and the carrier to resolve any customs issues quickly.