Package held - carrier wants additional payment before delivery?

Short answer If your package is being held by the carrier due to an additional payment request, it is likely related to customs duties, VAT, or handling fees. In the EU, packages may incur extra charges if they exceed certain value thresholds or if the seller did not cover these costs through IOSS. It's important to verify the reason for the payment request before proceeding. What to check Check the carrier's notification for details on the payment required. Verify if the package is subject to customs duties or VAT based on its value. Confirm if the seller used the Import One-Stop Shop (IOSS) for VAT payments. Look for any handling fees that may be charged by the carrier. Review the terms of your purchase to see if additional charges were mentioned. What to do next Contact the carrier using the details provided in their notification to clarify the payment request. Ask for a breakdown of the charges to understand what you are being asked to pay. Contact the seller to confirm whether they have covered any applicable customs duties or VAT. If you believe the charges are incorrect, gather any relevant documentation (like receipts or order confirmations) to support your case. Make the payment if it is legitimate and you wish to receive your package promptly. Keep records of all communications and payments made regarding the package. Common pitfalls Ignoring the carrier's notification can lead to further delays or return of the package. Assuming that all fees are covered by the seller without verifying can result in unexpected costs. Not checking the value of your package against customs thresholds may lead to surprise charges. Failing to contact the seller or carrier for clarification can prolong the resolution process. Pro tip Always keep track of your package's value and the seller's shipping policies regarding customs duties and VAT to avoid surprises during delivery.