Received package I never ordered (brushing scam) - what to do?

Short answer If you receive a package you never ordered, it may be a brushing scam, where sellers send unsolicited items to boost their ratings. Do not open the package, and take steps to report the incident and protect your consumer rights. What to check Verify the sender's information on the package. Check if the item is from a known retailer or seller. Look for any order confirmation emails or transaction records in your accounts. Inspect the package for any return address or contact details. Determine if the item is subject to VAT or customs duties. What to do next Do not open the package. Keep it sealed to avoid any complications. Contact the carrier to report the delivery of an unsolicited package. Reach out to the seller if their contact information is available on the package. Document the package details, including photos and tracking information. Report the incident to your local consumer protection agency. If necessary, notify your bank or payment provider to prevent any unauthorized charges. Consider filing a complaint with the relevant authorities in your country. Common pitfalls Opening the package, which may complicate the return process. Assuming the package is harmless without verifying its origin. Ignoring the issue, which may lead to further unsolicited packages. Failing to report the incident to consumer protection authorities. Pro tip Keep a record of any unsolicited packages you receive, as this information can be useful for reporting scams and protecting your consumer rights.