Temu package marked delivered but I never got it - refund process?

Short answer If your Temu package is marked as delivered but you have not received it, it is important to take immediate action. First, verify the delivery details and then follow the refund process outlined by Temu. You may be eligible for a refund or replacement depending on the circumstances. What to check Verify the delivery address provided during your order. Check with neighbors or household members to see if someone else received the package. Look for any delivery notifications or messages from the carrier. Inspect your surroundings for the package, including common delivery spots. Confirm the delivery status with the carrier's tracking system. What to do next Contact the carrier to inquire about the delivery. Provide them with your tracking number and ask for any additional details. If the carrier cannot assist, log into your Temu account and go to the order details section. Locate the option to report a missing package or request a refund. Fill out the required information, including your order number and a description of the issue. Submit your request and keep an eye on your email for updates from Temu regarding your case. If you do not receive a response within a reasonable timeframe, consider reaching out to Temu's customer service directly. Common pitfalls Failing to check with neighbors or household members before reporting the package as missing. Not verifying the delivery address before placing the order. Ignoring the carrier's tracking information, which may provide clues about the package's whereabouts. Delaying the report to Temu, as there may be time limits for refund requests. Assuming the package is lost without first confirming with the carrier. Pro tip Always keep a record of your order details and communication with the carrier and Temu, as this can expedite the resolution process.