Temu order arrived but items missing from package - how to report?

Short answer If your Temu order has arrived but items are missing from the package, it's essential to report this issue promptly. Start by checking the package and order details before contacting the seller for resolution. What to check Verify the order confirmation email for the list of items you purchased. Inspect the package for any hidden compartments or additional packaging materials. Check if the missing items were shipped separately; sometimes, items may arrive in multiple packages. Look for any delivery notes or messages from the carrier regarding missing items. What to do next Gather all relevant information, including your order number, item details, and any tracking information. Contact the seller through the Temu platform. Provide them with details about the missing items and any evidence, such as photos of the package. If the seller does not respond or resolve the issue, contact the carrier that delivered your package to report the missing items. Keep a record of all communications with both the seller and the carrier for future reference. If necessary, escalate the issue through Temu’s customer service or dispute resolution process. Common pitfalls Failing to check if items were shipped separately can lead to unnecessary frustration. Not keeping records of communications may hinder your ability to resolve the issue effectively. Assuming the seller will automatically know about the missing items without contacting them first. Delaying the reporting process can complicate the resolution, especially if there are time limits for claims. Pro tip Always inspect your package immediately upon delivery and report any discrepancies as soon as possible to ensure a smoother resolution process.