Temu cancelled my order but no refund received - what to do?

Short answer If Temu has cancelled your order and you have not received a refund, it is important to first verify the status of your refund request. Refunds can take several days to process, depending on your payment method and the bank's processing times. If you still do not see the refund after a reasonable period, follow the steps outlined below to resolve the issue. What to check Check your email for any communication from Temu regarding the cancellation and refund status. Review your payment method to see if the refund has been processed. Confirm that the order was indeed cancelled through your Temu account. Look for any specific timelines mentioned for refunds in Temu's policies. Ensure that your bank or payment provider does not have any pending issues that could delay the refund. What to do next Log into your Temu account and navigate to the order history section to confirm the cancellation status. Check for any refund confirmation emails from Temu; these usually contain details about the refund process. If you see no updates, contact Temu's customer service through their help center or support page. Provide them with your order number and any relevant details about the cancellation. Ask them to confirm the status of your refund and the expected timeline for processing it. If necessary, contact your bank or payment provider to inquire about any delays on their end. Keep records of all communications for future reference. Common pitfalls Assuming the refund is immediate; processing times can vary significantly. Not checking your spam or junk email folders for refund notifications. Failing to contact customer service promptly, which can delay resolution. Overlooking the need to check with your bank or payment provider regarding potential delays. Pro tip Always keep a record of your order details and any correspondence with Temu, as this can expedite the resolution process if issues arise.