Temu product completely different from pictures - how to get refund?

Short answer If you received a product from Temu that is completely different from the pictures, you can initiate a refund process through their platform. Ensure you have all necessary details and evidence ready to support your claim. What to check Verify the product details on your order confirmation against what you received. Take clear photos of the item you received, highlighting the differences. Check Temu's return policy for eligibility and timeframes for refunds. Review any communication from the seller regarding the product specifications. What to do next Log into your Temu account and navigate to your order history. Select the order containing the incorrect item. Click on the option to request a return or refund. Fill out the required information, including the reason for the return and attach the photos you took. Submit your request and wait for a confirmation email from Temu. Follow any additional instructions provided in the email, which may include returning the item to the seller. Keep track of your return shipment and ensure you have proof of postage. Monitor your account for the refund status after the seller receives the returned item. Common pitfalls Not taking clear photos of the received item, which can hinder your refund claim. Missing the return request deadline set by Temu. Failing to read the seller's return policy, which may vary from standard Temu policies. Assuming the refund will be processed immediately; it may take time depending on the seller's response. Pro tip Always keep a record of all communications with the seller and Temu, as this can expedite the resolution process if any issues arise.