Package arrived damaged - how to file claim with carrier and seller?

Short answer If your package arrives damaged, it’s important to act quickly to file a claim with both the carrier and the seller. Document the damage thoroughly and follow the specific procedures outlined by both parties to ensure a smooth claims process. What to check Inspect the package for visible damage upon delivery. Take clear photographs of the damaged item and packaging. Review the seller’s return and claims policy. Check the carrier’s policy on damaged goods. Keep all original packaging materials for inspection. What to do next Document the damage: Take multiple photos of the damaged item and the packaging from different angles. Contact the seller: Reach out to the seller through their customer service channels, providing details about the damage and including your order number. Follow the seller's instructions: The seller may have specific steps for filing a claim or returning the item. Contact the carrier: Reach out to the carrier that delivered the package to report the damage. Provide them with the tracking number and any relevant details. File a claim: Complete any necessary claim forms provided by the carrier and the seller. Include all documentation, such as photos and receipts. Keep records: Maintain copies of all correspondence and documentation related to the claim for your records. Follow up: If you do not receive a response within a reasonable timeframe, follow up with both the seller and the carrier to check on the status of your claim. Common pitfalls Failing to document the damage adequately can hinder your claim. Not contacting the seller or carrier promptly may lead to delays or denial of your claim. Ignoring the specific claims process outlined by the seller or carrier can result in complications. Assuming that the seller will handle everything without your involvement may lead to misunderstandings. Pro tip Always check if your purchase is covered by insurance, especially for high-value items, as this can simplify the claims process significantly.