Temu showed "VAT included" but customs charged me anyway - why?

Temu VAT and Customs Charges Short answer If Temu indicated that "VAT included" in your order, it means that the VAT was accounted for in the price. However, customs may still charge additional fees based on the value of the goods, which can include handling fees or other customs duties depending on your country’s regulations. What to check Verify the total amount paid at checkout, including VAT. Check the customs regulations in your country regarding imports. Review the carrier's policies on handling fees and additional charges. Ensure that the seller has correctly declared the value of the items shipped. What to do next Gather all documentation related to your purchase, including the invoice from Temu and any customs paperwork. Contact the carrier to inquire about the specific charges applied to your shipment. Reach out to Temu’s customer service to clarify the VAT inclusion and seek assistance if necessary. If you believe the charges are incorrect, consider filing a dispute with your local customs authority. Keep records of all communications for future reference. Common pitfalls Assuming that VAT inclusion means no additional charges will apply. Not understanding the difference between VAT and customs duties. Overlooking carrier handling fees that may not be included in the initial payment. Failing to check local customs regulations before making a purchase. Pro tip Always familiarize yourself with your country's customs policies before ordering from international sellers to avoid unexpected charges.