Shein package never arrived but shows delivered - what to do?

Short answer If your Shein package shows as delivered but you have not received it, there are several steps you can take to resolve the issue. First, ensure that the delivery status is accurate and check your surroundings. If the package is indeed missing, follow the outlined steps to report the issue and seek a resolution. What to check Verify the delivery address on your Shein order confirmation. Check with neighbors or household members to see if someone else received the package. Look for any delivery notices left by the carrier. Inspect your property thoroughly, including hidden areas where packages might be left. Confirm the delivery status with the carrier's tracking information. What to do next Contact the carrier responsible for the delivery. Use the tracking number to inquire about the package's status. Check the Shein website or app for any updates regarding your order. If the carrier confirms the package was delivered, but you still do not have it, contact Shein's customer service. Provide them with your order number and details of the situation. Request a refund or a replacement from Shein if the package is confirmed lost. Be prepared to provide any necessary documentation, such as tracking information. Keep a record of all communications with both the carrier and Shein for future reference. Common pitfalls Assuming the package is lost without checking with neighbors or the carrier. Not verifying the delivery address before placing the order. Failing to contact Shein or the carrier promptly, which may delay resolution. Ignoring delivery notifications or messages from the carrier. Pro tip Always ensure your delivery address is accurate and consider using a secure delivery location, such as a parcel locker, to minimize the risk of lost packages in the future.