Seller cancelled order but money not refunded - what to do?

Short answer If the seller has cancelled your order but you have not received your refund, it is important to take the right steps to resolve the issue. Typically, refunds can take several days to process, depending on the payment method used and the seller's policies. What to check Verify the cancellation notification from the seller. Check your payment method for any pending transactions or refunds. Review the seller's refund policy on AliExpress. Look for any communication from AliExpress regarding the order status. Ensure that your bank or payment provider does not have any issues processing refunds. What to do next Log into your AliExpress account and navigate to "My Orders." Locate the cancelled order and check the status for any updates. Contact the seller through the AliExpress messaging system to inquire about the refund. If the seller does not respond within a few days, open a dispute through AliExpress. Provide all relevant information, including order details and any communication with the seller. Monitor the dispute status and follow up if necessary. If the dispute is resolved in your favor, check your payment method for the refund. Common pitfalls Assuming the refund will be instant; processing times can vary. Not checking the seller's refund policy before contacting them. Failing to keep records of all communications regarding the order. Ignoring the option to open a dispute if the seller is unresponsive. Overlooking potential carrier handling fees or customs delays that may affect the refund process. Pro tip Keep all correspondence with the seller documented, as this will be helpful if you need to escalate the issue to AliExpress customer service or open a dispute.