Step-by-step: How to open dispute on AliExpress when seller ignores messages?

Short answer If a seller on AliExpress is ignoring your messages, you can open a dispute to seek a resolution. This process allows you to formally request a refund or replacement for your order if the seller fails to respond or resolve the issue satisfactorily. What to check Ensure that the order is eligible for a dispute (within the protection period). Review the seller's return and refund policy on their store page. Check your order status to confirm it has not been delivered. Gather any evidence, such as screenshots of your communication attempts with the seller. Understand the specific reasons for opening a dispute (e.g., item not received, item not as described). What to do next Log in to your AliExpress account. Go to "My Orders" and locate the order you want to dispute. Click on the "Open Dispute" button next to the order. Select the reason for the dispute from the dropdown menu. Provide a detailed explanation of your issue in the text box. Upload any supporting evidence, such as photos or screenshots, to strengthen your case. Submit the dispute and wait for the seller's response. If the seller does not respond within the specified time, AliExpress will step in to mediate. Common pitfalls Opening a dispute after the protection period has expired. Failing to provide sufficient evidence to support your claim. Not clearly stating the issue in the dispute description. Ignoring the seller's response or failing to communicate during the dispute process. Assuming the dispute will automatically resolve in your favor without proper documentation. Pro tip Keep all communication professional and concise, and respond promptly to any messages from the seller or AliExpress during the dispute process to ensure a smoother resolution.