Tracking Number Not Working

Troubleshoot issues with a tracking number that doesn't show any results.

Overview

If your tracking number shows no results, there are several possible explanations and solutions to try.

Common Causes

Cause 1

The shipment label was created but the package hasn't been picked up yet

Cause 2

System delays in updating tracking information

Cause 3

The tracking number format doesn't match the selected carrier

What You Can Do

Step 1
24-48 hours

Wait 24-48 hours after the expected ship date for the first scan

Step 2
Alternative

Try tracking directly on the carrier's official website

Step 3
Verification

Verify the tracking number and carrier information with the sender

Prevention Tips

Request email confirmation with tracking details from the sender and save all shipping documentation.

Related Information

Tracking Number Problems

What to do when your number doesn't work.
Why is my package delayed?

Understand common reasons for delays.
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