Multi-Item & Split Orders

Usually yes, the missing item can be covered separately, but that depends on how the marketplace records the order and whether it allows a partial-delivery claim. If the order shows three items and only two were delivered, you should treat the third one as missing now, not as a general “late order” problem.

Start by checking the order page carefully:

• Does it show one combined order number with three line items, or separate shipments/tracking numbers?
• Does the status say all items were shipped, or only some were dispatched?
• Is there a tracking event for the missing item, or only for the two that arrived?

That detail matters because your next step changes:

• If the platform shows separate item lines or separate tracking, open a problem report for the missing line item only.
• If everything is under one shipment, report a partial delivery for the order and say clearly that 2 of 3 items arrived.

Save evidence before you contact anyone:

• The order summary showing all three items
• The tracking page for each parcel, if there is more than one
• A photo of what arrived, including any packing slip, label, or outer box
• The seller’s message or description if it promised one parcel or a set of items

Then contact the seller or marketplace through the order record and be specific:

• State that only two items arrived
• Name the missing item exactly as listed in the order
• Give the order number and any tracking number
• Ask whether they will send the missing item, issue a refund for that item, or explain how to open a buyer-protection claim for partial delivery

Do not phrase it as “the order is closed” unless the platform’s order page actually says that. A split shipment can still be open for one item even if two parcels have already been delivered. The key is the status for the missing item, not just the order as a whole.

If the seller says the missing item was shipped, ask for the proof they rely on: the parcel tracking number, dispatch date, or delivery confirmation. If they cannot link the missing item to a separate shipment, that weakens their case and helps you show partial non-delivery.

If the marketplace has a claim deadline, check the exact wording in the order page or help section for this purchase. The deadline can depend on the platform, the delivery method, and the date the order was marked delivered, so do not assume it is the same for every order.

If the marketplace process does not resolve it, the next step may be a card or payment-provider dispute, but that depends on how you paid and on the provider’s process. Keep the order record, tracking, and your messages in one place in case you need them later.

Practical tip: take one photo of the unopened outer package next to the packing slip, then another photo of the contents after opening; that makes it easier to show that only two of the three listed items were inside.

Dispute the seller tied to the failed item, not the whole cart, if the marketplace split your checkout into separate seller orders. If you cannot tell which seller owns that item, open the case with the marketplace using the order number and item name, because the marketplace can usually map the item to the right seller.

Do this in order:

• Open your order confirmation and check whether the failed item has its own seller name, sub-order number, or shipment.
• Match the failed item to the seller shown next to that item. That seller is usually the first party to dispute.
• If the item is part of one combined checkout but ships separately, raise the problem for that specific line item only. Do not describe the other items as failed if they arrived or are still moving normally.
• If the marketplace is the only place that shows the order, use its dispute or resolution process and include the item name, order number, seller name, and the tracking number for that parcel if there is one.

If the item was never shipped, the key evidence is the order page showing that seller and item. If it was shipped but failed in transit, the tracking status matters more. Save the status date and the last scan, because a “delivered” status, a stalled “in transit” status, or a “returned to sender” status can lead to different outcomes.

If different sellers were involved, a common trap is filing the complaint against the wrong seller just because everything was paid at once. The payment may have been collected in one transaction, but the responsibility for the failed item can still sit with the seller listed for that specific product. Use the seller name shown beside the item, not just the marketplace name on your card statement.

If the marketplace does not resolve it, or if your payment went directly to the seller without a clear marketplace dispute route, your next step depends on the payment method. A card provider dispute is about the payment transaction, not the seller relationship, so keep the order confirmation and tracking evidence ready if you need that route later.

Send whichever party you contact:

• order number
• item name and seller name
• tracking number, if the item shipped
• screenshots or photos showing the problem
• the date and status of the last tracking update

If you are unsure whether the failed item has its own seller record, that is the one fact that changes the next step most. Check the order details first, because that tells you whether to dispute one seller, the marketplace, or both in sequence.

Practical tip: take one screenshot that shows the failed item, the seller name, and the order number together before you start the dispute.

Dispute only the damaged item, not the whole multi-seller order. The seller who sold that item is the first contact for the problem, and the marketplace is the next step if the seller does not resolve it or if the platform handles disputes centrally.

Do this in order:

• Check the order details and identify the exact seller, item line, order number, and tracking number for the damaged item. In split orders, the other sellers are usually separate cases, even if you placed everything in one checkout.
• Take clear photos before you use, repair, or throw anything away:
• the damaged item
• the outer packaging and inner packing
• the shipping label or tracking label
• any visible damage to the box
• Contact the seller for that specific item and say:
• the item arrived damaged
• you want a refund, replacement, or other remedy for that item only
• the order number, item name, and photos are attached

If the order page shows separate seller entries, use the message or claim option tied to the damaged seller’s item. If the marketplace groups several items under one order number, make sure you choose the damaged product line, not the full order, so the other items are not included by mistake.

If the seller does not respond or refuses to help, open a dispute with the marketplace for that damaged item. Include:

• the marketplace order number
• the seller name
• the damaged-item line or item ID
• photos of the damage and packaging
• the seller’s reply, if you already contacted them

This matters because the marketplace can usually see which seller fulfilled which item, and a mixed order often needs item-by-item handling. If the damage looks like shipping damage, the carrier may also matter, but you normally still start with the seller and the marketplace because they are tied to the sale. If the marketplace asks for a carrier reference, use the tracking number shown for that parcel.

Do not return or send back the other items unless the seller or marketplace specifically asks for that. A common trap in split orders is treating the whole delivery as one dispute when only one seller’s item is affected.

If you paid by card or another payment method with a chargeback or payment dispute process, use it only if the seller and marketplace route does not solve the damaged-item claim. If you go that route, use the same evidence and keep the timelines from your card provider or payment service, because those rules vary.

Practical tip: Keep one folder with the damaged item’s photos, order line, seller name, and tracking number; in split orders, that exact match is what prevents the dispute from being linked to the wrong seller.

A partial refund for one item does not automatically solve the problem for the other missing items. If the rest of the order is also missing, treat that as a separate issue and ask for a review of the whole order, not just the refunded item.

Do this today:

• Open the order details and check whether the items were supposed to come in one parcel or several shipments.
• Look at the refund notice and see exactly which line item it refers to. A partial refund may cover only one missing product, not the whole order.
• Check the tracking for each parcel number, if the order has more than one. A split order often has separate tracking events, so one parcel can be refunded while another is still in transit or lost.
• Save evidence before the case changes status:
• the order page with all items listed
• the refund message or receipt
• tracking pages or delivery scans
• messages with the seller or marketplace

If the other items are still marked as pending, delayed, or in transit, ask the seller or marketplace to confirm whether those items have a separate tracking number or shipment date. That matters because the missing items may be handled as a second delivery issue, not as part of the first refund.

If the tracking shows the whole order as delivered but items are missing, report the order as incomplete. In that message, be specific:

• which items are missing
• which item was already partially refunded
• what the tracking says for the parcel or parcels
• the order number and any refund reference

If the seller has already refunded one item but ignores the rest, escalate the issue through the marketplace’s dispute or claim process. Use the same order number and attach proof that the remaining items were never received. Do not assume the partial refund closes the case unless the marketplace says the whole order is resolved.

If the marketplace case is closed after the partial refund, check whether it lets you open a new claim for the missing items or add the missing line items to the existing order record. If it does not, you may need to move to your payment provider’s dispute process, but that depends on the card or wallet provider and the reason shown on the order and refund records.

The key question is whether the missing items belong to the same shipment as the refunded item or to a separate parcel. That decides whether you are dealing with one incomplete delivery or several.

Practical tip: when you message support, copy the exact product names from the order page, because “missing items” is much easier for them to trace when you list the line items one by one.

Usually yes, but not always in one case. If the items were sold and shipped by different sellers, you may need to open a separate dispute or claim for each seller, unless the marketplace’s order system lets you attach multiple items to one complaint.

Start by checking how the order is split:

• Look at each item’s seller name or seller ID.
• Check whether each item has its own shipment or tracking number.
• See whether the order page shows one combined order number or several sub-orders.

This matters because the seller who is responsible for an item is usually the one tied to that item’s listing, shipment, and tracking record. If you put all items into one dispute when the platform expects one seller per case, the claim can be delayed or only partly reviewed.

What to do today:

• Open the order details and match each problem item to its seller.
• Save the order summary, item names, seller names, shipping status, and tracking numbers.
• If the items came from different sellers, prepare a separate complaint for each one unless the marketplace clearly says one case can cover all of them.
• If the platform uses one order page for several sellers, ask support whether you must open one dispute per seller or one dispute per order.

When you contact the marketplace or seller, ask one clear question: can this dispute include multiple sellers, or do you need separate cases for each seller-linked item? Include the order number and each item’s seller name, plus the exact problem for each item, such as “not delivered,” “damaged,” or “wrong item.”

If one item is fine and another is not, keep the complaints separate in your notes even if the platform forces you into one form. That helps avoid mixing evidence and makes it easier to show which seller is responsible for which item.

If the marketplace only allows one dispute per order, do not guess how it will be split. Check whether the form lets you select individual items, add separate photos, or describe each item separately. If it does not, ask support how to add the second seller without closing the first claim.

If you paid in one transaction, the payment record still helps, but the dispute decision may still depend on how the marketplace assigned the items internally. That is why the seller name, item line, and tracking number matter more than the checkout total.

Practical tip: make a simple list now with one line per item: item name, seller name, tracking number, and the exact problem, so you can open the right dispute without mixing the cases.

Buyer protection may apply separately to each item, but you have to verify it at item level. In a multi-seller order, one checkout can contain several different sellers, and protection for one line item does not automatically prove protection for the others.

Check each item one by one:

• Open the order details and look at each line item, not just the total order.
• For every item, note the seller name or seller ID, the item price, and the order or item number.
• Look for any wording such as “buyer protection,” “purchase protection,” “money-back guarantee,” “eligible,” or a protection end date next to that item.
• Check whether the platform shows separate tracking numbers or shipment statuses for different items. Separate tracking often means separate parcels, but it does not by itself prove separate protection.

The key question is whether the marketplace ties protection to the whole order or to each item. That depends on the platform’s own rules, the seller, the product category, and sometimes the payment method or purchase date. If the order page does not say clearly that protection applies to the item, do not assume it does.

Use this decision branch:

• If each item has its own protection status or deadline, save a screenshot of each one. That is the strongest evidence if you later need to open a claim.
• If the order shows one overall protection notice for the whole order, ask the marketplace support team whether that notice covers every line item or only the order as a single purchase.
• If one seller has different shipping or return terms, check whether those terms appear in the item details or seller policy, because an item sold by a different seller may be handled separately.

If something looks unclear, ask the marketplace, not just the seller, because the marketplace can confirm how its buyer protection is applied across split or multi-seller orders. When you contact them, include:

• the order number
• each item’s name and seller
• the date you bought it
• any protection wording shown on the order page
• the tracking number for the item you are asking about

The most important missing fact is the platform’s wording on the order page. That wording tells you whether protection is item-specific or only order-wide, and it may also show a different deadline for each item.

Practical tip: before you wait for delivery, take screenshots of every item line showing the seller, order date, and any protection label, so you can match each parcel to the correct claim later.

No, you usually should not wait just because the other items arrived. If one item is missing, the safest move is to raise the issue now, unless the order was clearly split into separate parcels and the missing item still has its own active tracking.

First check the order page and tracking details:

• If the bundle has one order number but separate parcel numbers, look for a second tracking entry, a second dispatch date, or a status that shows the missing item is still in transit.
• If there is only one parcel and it was delivered incomplete, report it as a missing item as soon as you notice it.

This matters because waiting too long can make it harder to prove that the parcel arrived incomplete. Save the order confirmation, the tracking page, and a photo of what you received, especially if the package label, packing slip, or contents list shows the missing item should have been included.

What to do next:

• Open the order details and check whether the missing item was listed as part of the same shipment or a separate shipment.
• Compare the item list with the parcel contents. If the invoice or packing slip shows multiple items but only some arrived, that is useful evidence.
• Contact the seller or marketplace and state exactly which item is missing, not just that the package was “incomplete.”
• Include the order number, the tracking number, the delivery date, and photos if the parcel arrived damaged or resealed.

If the tracking shows a split delivery:

• Wait only until the expected delivery date for the missing parcel has passed.
• Then open the dispute or claim with both tracking records attached.
• Ask whether the missing item has its own parcel ID or whether the order was mistakenly packed short.

If there is no split tracking:

• Do not assume the seller will send the missing item later.
• Open the dispute or buyer-protection claim right away, because the problem is not a delayed parcel but an incomplete delivery.

The exact deadline for opening a dispute depends on the marketplace or payment method, so check the order page for the dispute window, claim deadline, or buyer protection end date. If you see a status such as “delivered” but only part of the bundle arrived, make sure your complaint says “partial delivery” or “missing item,” not simply “not received.”

Do not confirm receipt, close the order, or mark everything as delivered until the missing item is resolved. If the seller asks you to wait, ask them in writing whether they are sending the missing item separately and to give the new parcel number or dispatch date.

Practical tip: take one photo showing all items you received together with the packaging before you open the dispute, because it helps prove the order arrived incomplete.

Yes, in many mixed orders you can ask for a refund only for the item that was never shipped, not for the whole order. The exact path depends on how the marketplace recorded the order: one combined checkout can still contain separate seller items, and the unshipped item is usually the one you should dispute.

Start with the order page and check the status for each item, not just the overall order. You want to see which item is marked shipped, delivered, pending, cancelled, or unfulfilled. If the missing item has no tracking number, no dispatch scan, or still shows “not shipped” after the seller’s promised send date, that is the item to claim on.

Do this next:

• Open the order details and identify the exact item name, variant, quantity, and seller.
• Save proof that the item was never dispatched: the item status screen, the order confirmation, and any tracking page showing no shipment or no movement.
• Message the seller or open the marketplace dispute for that specific item only.
• State clearly that you want a partial refund for the unshipped item and want the rest of the order to stay unchanged.

When you contact the seller or marketplace, include:

• Order number
• Item name or SKU
• Date the item was supposed to ship
• A short note saying the other items were shipped or received, but this one was not

If the order is split between multiple sellers, contact the seller responsible for the missing item first. If that seller does not respond or refuses, use the marketplace’s claim process for that seller’s part of the order. If the marketplace treats the purchase as one order but item-level support exists, choose the item-level option rather than asking for a full-order refund unless you want to return everything.

If the seller says the item “will arrive later,” check whether that is just a promise or whether the order page still shows an active shipment. A late promise is not the same as proof that the item has been shipped. If there is no tracking number or no carrier scan, keep treating it as unshipped until the seller gives verifiable dispatch details.

The most important thing that changes your next step is the marketplace’s claim window. That deadline varies by platform and order type, so check the help section tied to your order and look for the last date to open a refund request or dispute. Save the date shown there, because missing it can block the item-level refund process even if the item never shipped.

If you paid by card or another payment method and the marketplace route fails, that is a separate step from the seller claim. Use it only if the marketplace process does not resolve the missing-item refund, and include the same order number, item details, and proof that only one item was not dispatched.

Practical tip: take one screenshot that shows the full order with each item’s status, because that single page is often the fastest proof that only one part of the mixed order never shipped.

Collect proof that shows both what you ordered and what actually arrived. For a partial-delivery dispute, the most useful evidence is the order confirmation, the tracking details for every shipment linked to that order, and clear photos of the parcel and contents as soon as you open it.

Start with the order record. Save or screenshot the page that shows:

• all items in the multi-item order
• item names, quantities, and any order number
• the seller’s promise if it says the items ship together or separately

Then check whether the order was split into more than one parcel. This matters because a seller can be right that “everything was sent” if the order was dispatched in separate packages. Look for:

• more than one tracking number
• separate “shipped” dates
• tracking entries that match different parcels

If you only received one parcel, keep the outer packaging and label. Photograph:

• the shipping label
• any packing slip or invoice inside the parcel
• the box or mailer before you throw it away
• the contents laid out exactly as received

If possible, take one continuous set of photos or a short video while opening the parcel. That is especially useful if the box looked sealed and undamaged but an item is missing. A clear opening record helps show that the missing item was not simply overlooked.

If the parcel came with a packing slip, compare it with the order page. A packing slip can prove whether the seller listed all items in that parcel or only part of them. If the slip shows only some items, that is important evidence for a split shipment or incomplete packing. If there is no packing slip, say so in your dispute and keep the empty packaging.

Also save any messages with the seller. If you contact them, ask a specific question: “Please confirm which parcel or tracking number contains the missing item, and send proof that it was packed and shipped.” Ask for a packing list, shipment breakdown, or proof of separate dispatch. That is more useful than a general “please check” request.

If tracking shows the parcel was delivered but one item is missing, your strongest proof is usually:

• the delivery tracking status
• the order page showing the missing item
• photos of the received parcel and contents
• the seller’s reply saying everything was sent

If tracking shows more than one parcel, do not treat the first delivery as the whole order. Check whether the remaining parcel is still in transit or marked delivered under a different number. If you file a dispute too early, the seller may rely on the second tracking number to reject it.

Keep all evidence in one place with dates visible. Save screenshots before anything changes on the app or website, because order pages and tracking records can update later.

Practical tip: put the missing item’s name or SKU in every message and screenshot so the seller or marketplace can link your proof to the exact part of the order that never arrived.

Usually, yes: a refund from one seller does not stop you from disputing a different seller’s item in the same split order. What matters is whether the other item is still unpaid, undelivered, damaged, missing, or not as described, and whether the marketplace treats each seller line as a separate order.

Start by checking how your checkout is structured.

• If the split order shows separate seller names, item lines, sub-orders, or tracking numbers, treat each seller’s item separately.
• If the refund only covers one item, keep that refund confirmation and dispute only the other item. Do not ask to be refunded twice for the same line.
• If the marketplace groups everything under one order number, the dispute may still need to be filed item by item. The key is the order line, not just the overall checkout total.

What to do now:

• Open the order details and find the exact line for the item you still have a problem with.
• Save the refund message for the other seller’s item. Look for the refund date, refunded amount, and the item name or order line it refers to.
• Save the evidence for the disputed item only: tracking status, delivery record, photos of damage or wrong item, and messages with that seller.
• Submit the dispute against the seller or marketplace for the remaining item using the matching order line, seller name, and tracking number if there is one.

The most important trap is mixing the two items in one claim. If one seller already refunded their part, include that only as background. Your claim for the other seller should focus on what is still unresolved. For example, if one item arrived and was refunded because it was damaged, that refund does not remove your right to dispute a second seller’s item that never arrived.

If the marketplace asks for a total order amount, check whether it wants the full checkout total or only the unpaid balance. This depends on the platform’s dispute process and the way the split order is recorded. Look for wording such as “item,” “sub-order,” “seller order,” or “partial refund” in the order page, dispute form, or help page.

If you are unsure whether the refund changed the status of the whole order, contact the marketplace, not just the seller, and ask:

• whether the refund was applied only to one item or to the whole order
• whether the other seller’s item can still be disputed separately
• what order ID, item ID, or tracking number they need for the remaining claim

Include the order number, the refunded item’s reference, and the unresolved item’s seller name. That makes it easier for support to see that you are not trying to claim the same item twice.

Practical tip: take screenshots of the order page before and after the refund so you can show which item was refunded and which seller’s item is still in dispute.

Check the order details first: when an order is split, the tracking number usually belongs to a parcel, not to the whole order. The safest way to match items is to compare the marketplace order lines, the seller’s dispatch message, and each carrier tracking page before you file a missing or damaged-item claim.

Do this in order:

• Open the order page and look for separate shipment entries, parcel numbers, or more than one tracking number.
• Match each tracking number with the item name, SKU, or line item shown on the order page or invoice.
• Open each carrier tracking page and compare the details. Useful clues can be the shipment date, delivery status, parcel weight, destination postcode, or the sender name if the carrier shows it.
• Check the seller’s messages or dispatch email. Sellers often say which item was sent in which parcel, especially when the order contains several items.

If the order page already lists one tracking number per parcel, use that as your main reference. If the page only shows one order number and several items, but the tracking is unclear, ask the seller for a parcel-to-item breakdown or a packing list. Include:

• your order number
• every tracking number you can see
• the item names or item numbers
• a short request such as: “Please confirm which tracking number belongs to each item.”

If one parcel is marked delivered and another is still in transit, do not assume the missing item was lost. With split shipments, the parcels often move separately. Wait for the remaining parcel’s own tracking status or the latest delivery date shown in the order before opening a missing-item claim.

If a parcel was delivered but an item is missing or damaged, check the package details before you claim:

• the tracking status for that exact parcel
• the parcel label and tracking number on the box
• photos of the outer package and contents, especially if the box looked opened, crushed, or repacked

The most important thing is the parcel-to-item link. If you cannot see it on the marketplace, the seller, not the carrier, is usually the one who can confirm which item went into which parcel. The carrier can confirm what happened to a parcel, but not always which product was packed inside it.

Save the order page, all tracking numbers, seller messages, and any delivery proof before you contact support. Those records help you show whether the problem is a missing parcel, a missing item inside a delivered parcel, or just a split shipment that has not finished yet.

Practical tip: take one screenshot that shows the order line, the tracking number, and the shipment status together for each parcel, so you can match them later without guessing.

Usually, you get back the amount you actually paid for the missing item after the discount is shared out across the order, not the item’s full pre-coupon price. If the coupon was applied to the whole basket, the refund is often recalculated pro rata, so the discount may be spread over all items and the missing item’s refund may be lower than its catalogue price.

What to do now:

• Open the order summary and look for an item-by-item breakdown.
• You want to see each item’s original price, the discount applied, and the final paid amount.
• If the marketplace shows only one total for the whole order, that usually means the coupon was shared across the items and the refund needs to be recalculated from the total paid.
• Check whether the coupon was item-specific or basket-wide.
• If the coupon was attached to one item, the refund for that missing item is usually based on that item’s paid price.
• If the coupon had a minimum spend or applied to the whole order, the seller or marketplace may reduce the refund because the remaining items are now being kept without that missing item in the basket.
• Save the order confirmation, invoice, and discount details.
• These are the most useful records if you need to ask for a corrected refund.
• Also save the tracking event or delivery record showing the item was missing, because the refund calculation only matters after the missing item is confirmed.

If the refund amount offered looks too low, ask the seller or marketplace to show the calculation line by line. Ask them:

• how the coupon was allocated across items,
• what amount they used as the missing item’s paid price,
• and whether any part of the discount was reallocated to the items you kept.

This matters because different platforms handle shared discounts differently. Some refund the missing item’s net paid value directly. Others first recalculate the order after removing the missing item, especially when the coupon depended on the full basket total or on buying several items together.

If your payment provider or card issuer gets involved later, send the same breakdown. They usually need the order total, the refunded amount, and the reason the refund is disputed, not just a statement that “one item was missing.”

The one detail that changes the answer most is whether the coupon was tied to one item or shared across the whole order. Check the order page or invoice wording for that before you accept the refund.

Practical tip: take a screenshot of the order summary before the refund is issued, because once the platform recalculates a shared discount, the original discount allocation may no longer be visible.

Yes. It is common for one marketplace order to be split into multiple packages and delivered on different days, especially if the items come from different warehouses or sellers.

The key point is to check whether your order page already shows separate shipment lines or separate tracking numbers. If it does, then one parcel arriving before the others is usually normal. Each parcel should be tracked on its own, and any delivery/protection timeline may run separately for each shipment rather than for the whole order.

Do this today:

• Open the order details and look for each item’s shipping status.
• Save or screenshot every tracking number, parcel status, and estimated delivery date shown.
• Check whether the page says things like “partially shipped,” separate shipment IDs, or more than one package.

If you see separate tracking numbers or shipment entries, keep watching each one individually. Do not assume the order is incomplete just because one box arrived first.

If the order page shows only one shipment, but the seller or carrier later says the order was split, ask them to confirm:

• which items are in each package
• which tracking number belongs to each parcel
• whether any parcel is still in transit or waiting to be handed over

If only one package has arrived and something is still missing, the next step depends on the tracking status:

• If the remaining parcel is still marked as moving, in transit, or not yet delivered, wait for that specific tracking number to update.
• If tracking shows delivered but you did not receive that parcel, check the delivery details carefully first: the delivery date, the delivery location, and whether it was marked as delivered to a neighbour, mailbox, parcel locker, reception desk, or mailroom.
• If the order page does not show split shipments and the seller cannot explain the missing item, contact the marketplace or seller with your order number and all tracking numbers.

Useful evidence to keep:

• the order confirmation
• each tracking page or tracking number
• screenshots showing separate shipment status, if any
• photos of the packages and labels when they arrive
• messages from the seller or marketplace explaining the split

This matters because a single delivered parcel does not always mean the whole order is complete. The most important thing to verify is whether the missing items have their own shipment record. If they do, the tracking history for that parcel is what controls your next step, not the delivery status of the first package.

Practical tip: if you are waiting for several parcels, make one note for each tracking number so you can match the package you received with the exact item list in the order.