Tracking Number Problems

Solutions for when your tracking number isn't working properly.

Overview

When a tracking number doesn't work, it can be frustrating. This guide will help you understand why this happens and what steps you can take.

The tracking number was entered incorrectly - check for typos or missing characters

The package was just shipped - tracking updates can take 24-48 hours to appear

Wrong carrier selected - ensure you're checking with the correct shipping company

Critical

Double-check the tracking number for accuracy, including all letters and numbers

Verification

Verify with the sender which carrier they used for shipping

Support

If still not working after 48 hours, contact the sender for assistance

Always copy and paste tracking numbers when possible to avoid typos, and confirm the carrier name with the sender.

Troubleshoot issues with a tracking number that doesn't show any results.

Find out the common reasons for shipping delays and what you can do about them.